Our software has no API. Can it still be integrated?

In most cases yes, but the method changes. Where no API exists we evaluate file-based transfer (CSV, XML, XLSX), scheduled export jobs or direct database access. During the inventory stage we examine what the system actually permits and write up the viable approach along with its limitations.

What happens when an integration fails?

A failed operation is never dropped silently. The record is held in a queue and retried on a defined schedule, with protection so repeated calls cannot create duplicates. Anything that cannot be resolved is flagged and the responsible team is alerted, and the logs show exactly which record stalled at which step.

How do you prevent stock drift between marketplaces and our own site?

One system is designated the source of truth for stock and every channel reads from it. Updates are triggered by events such as orders, returns and restocking, and a scheduled reconciliation check runs alongside them to surface any discrepancy that does appear.

Who maintains the integration afterwards?

Third-party providers update their APIs, add fields and retire old versions, so an integration remains a living component long after launch. Monitoring, maintenance and update work can be carried out under our Cloud, Maintenance & Technical Operations service, with the scope and working model agreed in the contract.

NEXT MEDYA SOFTWARE

Integration and API infrastructure that gets your systems talking to each other

We connect your ERP, CRM, e-commerce, payment, shipping, marketplace and accounting systems through an integration layer where data moves under clear rules, failures are visible, and no record is ever keyed in twice.

Discuss Your Project Explore All Software Solutions

Integration is often treated as a plumbing exercise, but the hard part is agreement. Two systems hold the same data under different names, in different formats and on different clocks. If nobody decides which system is the source of truth for which field, the integration will technically run while no one trusts the numbers it produces. We treat an integration as a written contract covering field mapping, triggers, failure behaviour and retry rules; the code is simply that contract enforced.

Problems we solve

The business problems this work solves

The same data is typed in more than once
When the order lives in one system, the invoice in another and the shipping record in a third screen, you lose time on every handoff and introduce a new chance of error with each copy.
The numbers do not agree across systems
When stock, pricing and order data drift apart between channels, reconciliation becomes a manual job. A defined source of truth and rule-based synchronisation removes the drift.
Integrations fail silently
An unmonitored integration that stops running goes unnoticed, and the problem usually surfaces days later as a customer complaint. Error tracking and alerting close that gap.
Growth scales the operational load with it
If doubling order volume means doubling the number of people doing data entry, the system is not carrying the growth. Automation breaks that link.

What's included

What Integrations & API Solutions covers

API Design & Development

REST API design and development
Webhook infrastructure and event triggers
Authentication and authorisation layer
API documentation and versioning

Enterprise System Integrations

ERP integration
CRM integration
Accounting system integration
E-invoice and e-archive systems

Commerce & Operations Integrations

Payment gateway and virtual POS integration
Shipping and logistics systems
Marketplace integrations
Stock, pricing and order flow

Data Synchronisation & Continuity

Data synchronisation and field mapping
Third-party service integration
Error handling and retry mechanisms
Synchronisation logs and monitoring

Our approach

Every field gets a single source of truth

Does price belong to the ERP or the marketplace? Which system is authoritative for stock? These questions are answered in writing before development starts. No synchronisation written without that decision survives contact with production.

Failure is designed for, not treated as an exception

Third-party services time out, apply rate limits and return data you did not expect. Our integrations anticipate that: work is queued and retried, repeated calls do not create duplicate records, and anything that cannot be resolved is flagged rather than dropped.

An integration is a documented interface

Field mappings, triggers and version notes are written down and kept current. The integration never becomes a black box that only its author understands, so it stays legible and extensible as teams change.

Who it's for

Where this work makes the most difference

E-commerce brands selling on their own site and on marketplaces at the same time
Manufacturers, distributors and wholesalers running an ERP
Organisations operating a dealer or B2B ordering portal
Businesses handling shipping and accounting at high order volume
Companies whose data is scattered across many separate SaaS tools
Software companies opening their own product to third parties via an API

Capabilities

The technology and methods we work with

REST API and webhook based service connections

Integration services built with Node.js and TypeScript

Queueing, retries and duplicate-call protection

Payment infrastructure integrations such as PayTR virtual POS

Shipping, marketplace and e-invoice service connections

Structured logging and synchronisation monitoring

Process

How we work

1
System inventory and data map
We document which systems are in use, where each piece of data lives and which steps are handled by hand today. Technical feasibility is assessed at this stage.
2
Integration contract and field mapping
Sources of truth, field mappings, triggers, sync direction and failure behaviour are defined in writing and signed off.
3
Development and validation in a test environment
Connections are built against test environments and validated with realistic scenarios, including outages, rate limits and malformed responses.
4
Go-live, monitoring and handover
The integration is rolled out in stages, logging and alerting are switched on, and the documentation and monitoring view are handed to your team.

Related services

Work that runs alongside this service

View Our Work

Frequently asked questions

Common questions

NEXT MEDYA SOFTWARE

Let's define the next step together

We start by understanding where you are and what you need, then define the scope together. You do not need a finished brief.

Schedule a Strategy Call